Our Project is..

A quality assured user interface design. Providing trustworthy information in a crowdsourced social network. Fostering community and knowledge in a post-lockdown world

Discover

Misinformation in crowdsourced information

What factors support the spread of misinformation, how do users interact with misinformation, and what types of users are affected by it?

User research

  • 11 interviews

  • Online ethnography

  • Survey - 33 people

Define

The problem?

Quality control needs to take place on social media in order to manage the growing rate of misinformation and misleading articles.

Analysis

  • Affinity diagramming

Synthesis

  • Personas

  • Storyboarding

Affinity Diagramming our qualitative data helped uncover important findings and insights:

What we found

  • Information needs to be clearly provided to users and there need to be effective measures that help users understand what misinformation is and be able to identify it in the media.

  • Measures need to be put in place to be able to clarify and possibly remove misinformation, in a way that is convenient and not burdensome for the user, as they navigate so many posts throughout the day on social media.

  • It is important to have discussions and understand different sides of certain issues, so a space online needs to be created that allows users to not fear judgement or feel they have to "give in" to what people are saying. People should be encouraged to view and engage in well-reasoned arguments from a diverse range of perspectives.

  • There needs to be moderation on sites, especially with crowdsourced information, that can filter media better tuned for content that helps and is relevant to the user.

  • Content creators should be incentivised to create educational content, and aspects  such as source transparency and visual credibility should be easily accessed by users to understand they are interacting with reliable sources

  • Misinformation comes in all kinds of forms and it is important for user interfaces to clearly define this and understand that misinformation of larger scales can have drastic real-life impacts

Personas

Through our research insights, we developed 1 persona each to guide the development, design and content of our interface

The persona I created was Tom, from interviews and research of a certain tech-enthusiastic worker demographic

Develop

Refining Noded

Our design process was definitely not linear. We had a completely different idea, then had to reiterate on noded and certain criteria. Once we got past these hurdles we could properly get to developing Noded.

Developing

  • Sketches

  • Wireframes

Usability testing

  • Cognitive Walkthroughs

  • Heuristic Evaluations

  • Increasing fidelity

Ideation

  • Challenging Assumptions

  • Crazy 8’s

  • Reverse Thinking

  • Journey Maps

  • Single-use cases

Design

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Progression

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Design 〰️ Progression 〰️

Testing

We tested our wireframes using Cognitive Walkthroughs with 6 expert designers.

Then analysed the feedback to develop our work into medium-high fidelity interactive mock-ups

To: Deliver

✸

To: Deliver ✸

We then conducted:

  • Heuristic evaluations with 6 expert designers

as well as

  • Thinkalouds with 9 users, and

  • SUS Survery with the same users

This gave us useful feedback for understanding the usability, effectiveness and efficiency of our design to realise the next steps to create our final design prototype

SUS Score

Final Design - mobile

Final Design - desktop

What we learnt:

Reflection

Team Contributions:

We definitely needed to work more on our time management, as we ended up rushing at the last minute for a lot of things and feel as though this reflects in our overall report and prototype, as it is still possibly not the best it could be.


We did not utilise our studio time wisely, and it would have been more ideal if we were ready by certain deliverables, as each week just about we were always behind in a lot of areas.

In the end, we managed to develop a unique prototype that recognises user needs and addresses the issue of misinformation and disorganised content on social media and networking sites

View Our Final Prototype Here!

Thank you for your time!